Shipping policy

Processing Time Orders are typically processed within 1-3 business days. Some items, including pre-owned and third-party fulfilled products, may require additional processing time. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Shipping rates are calculated at checkout based on your location and the items ordered. Delivery times are estimates only and are not guaranteed.

Third-Party & Dropship Items Some products are fulfilled directly by third-party suppliers. Shipping times and carriers may vary for these items. Tracking information will be provided when available.

Lost or Damaged Shipments Once your order is transferred to the carrier, Elise Fay is not responsible for delays, lost packages, or damage caused by the carrier. Please contact us at hello@elisefay.net and we will do our best to assist you.

Questions? Contact us at hello@elisefay.net.